What these are for
The replies you send when feedback lands. Write them once, in your own words, and Revup fills in the customer's details. A template is offered on a piece of feedback only when its rating falls in the template's range, so an apology is never suggested for a five-star review.
Merge fields: {customer_name} {first_name} {business} {rating} {rated_on}
These are facts Revup holds. There is deliberately no field that asserts anything on your
behalf — what you promise a customer is yours to write, not ours to generate.
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