Team performance

Requests sent in the period, by the team member who did the job. Set who served a customer on the customer's record (or in a CSV column "served by"), on a new request, or through the API.

Team memberAskedRatedResponse Average5★Opened review pagePrivate messages
Dr Priya Patel 5 4 80% 5.00 4 3 0
Sam Reid (hygienist) 3 2 67% 3.50 0 1 1
Dr Tom Okoye 4 4 100% 2.50 0 2 2

Average counts rated requests only. A small number of ratings says little; the "Rated" column shows how many each average rests on.

Net Promoter Score (same period)

17

3 promoters (9–10) · 1 passives (7–8) · 2 detractors (0–6), from 6 answers. The score is the share of promoters minus the share of detractors.

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